1. PURPOSE OF THIS CHARTER
This Global Privacy Charter (“Charter”) applies to ABC Car Rental Ltd and its subsidiaries, referred to as ("we," or "us"). Valuing your engagement and trust to ABC Car Rental in regards to your mobility needs, we recognise the importance of our customers’ privacy, and respect the fact that our customers want to safeguard the use of their personal information. The aim of this Charter is to explain how we collect data about you, and the nature of the data, how we use the data, who the data may be sent to, and how we can amend data you have submitted to us.
By accepting these terms and conditions, you expressly accept the provisions of this Charter.
2. SCOPE OF APPLICATION
This policy applies to:
1. All data processing at ABC Car Rental as well as the website www.abc-carrental.com
3. PERSONAL DATA COLLECTED
"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. It relates to any personal information you provide to ABC Car Rental by phone, SMS, email, in letters, in person, through representatives and other correspondence or means.
At various times, we will be obliged to ask you, as our customer, for information about you and/or members of your family, such as:
4. WHEN PERSONAL DATA COLLECTED
Personal data may be collected on a variety of occasions, including:
1. Rental activities:
2. Participation in marketing programs or events:
3. Internet activities:
5. PURPOSE OF COLLECTION OF PERSONAL DATA
We collect your personal data for the following purposes:
8. DISCLOSURE OF PERSONAL INFORMATION
To ensure we provide the right of access and amendment, we have to share your personal data with internal recipients subject to the following conditions:
9. DATA SECURITY
We are committed to keeping the personal information you provide to ABC Car Rental secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our services.
10. COLLECTION OF OTHER INFORMATION
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:
If we are required to treat Other Information as Personal Information under applicable law, then we may use it for the required purposes and disclose Personal Information as detailed in this Charter.
We and our third party service providers may collect Other Information in a variety of ways, including:
We and our service providers use this information for security purposes, to facilitate navigation, to display information more effectively, to collect statistical information, to personalize your experience while using the Online Services and to recognize your computer in order to assist your use of our online services, such as for the online reservation process.
11. STORAGE OF DATA
We retain your personal data only for the period necessary for the purposes set out in this Charter or in accordance with the provisions of applicable law.
12. ACCESS AND MODIFICATION
Your right of access.
If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information. If you require additional copies, we may need to charge a reasonable fee.
Your right to rectification.
If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal information with others, we will let them know about the rectification where possible.
Your right to erasure.
You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it or if you withdraw your consent (where applicable). However, note that we may retain some of your personal information for a reasonable period of time, even after you withdraw a consent, for legal or compliance purposes. If we have shared your personal information with others, we will let them know about the erasure where possible.
Your right to restrict processing.
You can ask us to suspend the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us processing it although it will not stop us from storing your personal information. We will inform you before we lift any restriction. If we have shared your personal information with others, we will let them know about the restriction where it is possible for us to do so.
Your right to data portability.
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you have provided to us (in a structured, commonly used and machine readable format) and to reuse it elsewhere.
Your right to object.
You can ask us to stop processing your personal information, and we will do so, if we are:
Your rights in relation to automated decision-making and profiling
You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you. However, we may conduct automated decision-making and/or profiling where it is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent
You have the right to withdraw your consent at any time. However we may not be able to provide certain services to you should that be the case.
Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we have handled your personal information, you can report it to the Data Protection Commissioner of Mauritius. If you are an EU citizen, you have the right to lodge a complaint with the supervisory authority of the country of your residence.
We will appreciate the chance to deal with your concerns before you approach the authorities above, so please contact us in the first instance.
13. HOW TO CONTACT US
If you have any questions or complaints about how we handle your personal data, or would like us to update or erase the data we maintain about you and your preferences, please contact our marketing department
By email: firstname.lastname@example.org
We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, along with your request. In some cases we may also request an administrative fee to cover the cost of access.
We may modify this Charter from time to time. Consequently, we recommend that you consult it regularly.
The amended policy will apply between us whether or not we have given you specific notice of any change.